O’Reilly Auto Parts: Driving Excellence Since 1957
In the heart of Springfield, Missouri, a small family business was born in 1957 that would eventually grow into one of America’s most trusted names in the auto parts industry — O’Reilly Auto Parts. Built on a foundation of hard work, family values, and a deep commitment to customer service, O’Reilly has spent over six decades driving toward excellence. Today, it stands as a symbol of reliability for professional mechanics and everyday car owners alike.
Humble Beginnings with a Powerful Vision
The story begins with Charles F. O’Reilly and his son, Chub O’Reilly, who recognized a growing need for a reliable auto parts supplier in their local community. With just 13 employees and a clear mission to provide top-quality parts with outstanding service, they opened their first store. Their strategy was straightforward but effective: treat customers like family, provide prompt service, and always have the appropriate component on hand. The focus on the customer quickly caught attention. O'Reilly Auto Parts began to expand, not only in size but also in reputation, by concentrating on both quality and relationships. Expanding the O’Reilly Way
One of the key strengths behind O’Reilly’s long-term success is its unique ability to serve two different customer groups — professional installers and do-it-yourself (DIY) customers. While some competitors chose to focus on one or the other, O’Reilly believed in helping everyone. Whether it’s a mechanic in a busy shop or a weekend warrior working in their garage, every customer matters.
This “dual market” model helped the company grow quickly and efficiently. Their stores were equipped to meet the needs of all types of customers — with trained staff, fast delivery services, and thousands of parts ready to go.
By 1975, O’Reilly had expanded to 9 stores with over $7 million in annual sales. It was no longer just a local store; it was becoming a regional powerhouse.
Going National
In 1993, O’Reilly took a major leap forward by going public. The company’s initial public offering (IPO) provided the financial fuel needed to grow nationally. Over the next decade, O’Reilly made strategic acquisitions that expanded its footprint across the country. By purchasing other auto parts chains and converting them into O’Reilly stores, the company was able to quickly enter new markets without sacrificing its core values.
Despite its growing size, O’Reilly never lost its commitment to personalized service. Every new store continued the tradition of friendly, knowledgeable staff — or as they proudly call them, “Professional Parts People™.”
Success Through Service
Today, O’Reilly Auto Parts operates over 6,400 stores across the United States, Puerto Rico, Mexico, and Canada. With more than 88,000 team members, the company has built a culture where customer satisfaction and employee empowerment go hand in hand.
One of O’Reilly’s strengths lies in its training programs. New employees receive hands-on education in both technical knowledge and customer interaction. They’re encouraged to pursue certifications and grow their careers within the company. Many store managers and leaders started at the counter and worked their way up — a testament to O’Reilly’s belief in promoting from within.
The brand's success also comes from its logistics and inventory systems. O’Reilly stores are supported by large distribution centers, allowing them to offer fast delivery and keep high-demand parts in stock. Whether a customer needs a basic oil filter or a specialty engine component, O’Reilly can usually deliver the same day.
Meeting Modern Demands
In a world that’s rapidly changing, O’Reilly has adapted without losing sight of its roots. The company has embraced digital transformation, offering features like online ordering, same-day in-store pickup, and mobile app support. Customers can now search by vehicle type, check part compatibility, and even track orders — all from their phones.
Still, the company understands that some things never change. While technology is helpful, it’s the personal touch — the friendly greeting at the counter, the helpful advice from an experienced team member — that keeps customers coming back.
Giving Back to Communities
O’Reilly Auto Parts doesn’t just serve customers — it also serves communities. Through the O’Reilly Charitable Foundation, the company donates to schools, veterans' programs, healthcare initiatives, and disaster relief efforts. It also promotes environmental responsibility by offering free recycling for used oil, car batteries, and antifreeze at its stores.
These initiatives reflect the company’s deep belief in being more than a business. O’Reilly is a neighbor, a supporter, and a contributor to the places it operates in.
Facing the Road Ahead
Even in the face of challenges — from rising costs to supply chain disruptions — O’Reilly has continued to thrive. The company’s strategy for growth remains smart and steady. In 2025, it plans to open over 200 new stores, further solidifying its position as a market leader.
Its continued success is also built on listening to customers, adapting to their needs, and never cutting corners. As more electric and hybrid vehicles enter the market, O’Reilly is preparing by training staff on new technologies and expanding its product offerings to meet future demands.
Why O'Reilly is trusted by customers So what makes O’Reilly Auto Parts different? It comes down to trust. Customers know they’ll get the right part, the right advice, and fair pricing — every time. Mechanics rely on the brand’s speed and selection. DIYers appreciate the knowledgeable help and easy access to everything they need.
O’Reilly doesn’t just sell parts. It builds relationships — with customers, employees, and communities.
Conclusion
From a small family business to a billion-dollar national brand, O’Reilly Auto Parts has come a long way. But through all the changes, one thing has remained constant: a commitment to excellence. Whether it’s the parts they carry, the people they hire, or the promises they keep — O’Reilly continues to drive forward with the same spirit it had in 1957.